Legal Information
Important legal information about 1Tapp and your rights
Privacy Policy
Learn how we collect, use, and protect your personal information in compliance with Australian privacy laws.
Terms of Service
Read the terms and conditions that govern your use of the 1Tapp platform and services.
Business Partner Agreement
Agreement for businesses joining the 1Tapp platform. Covers subscription terms, payments, and obligations.
Customer Terms of Service
Terms for customers using the 1Tapp mobile app to book services with local businesses.
Company Information
1Tapp Pty Ltd
ABN: 14 693 606 549
ACN: 693 606 549
Business Structure: Australian Proprietary Limited Company
Registered Office: Australia
Contact Email: info@1tapp.co
Customer Support: support@1tapp.co
Regulatory Compliance
Australian Consumer Law
1Tapp operates in full compliance with the Australian Consumer Law (ACL), which is set out in Schedule 2 of the Competition and Consumer Act 2010. This includes:
- Consumer guarantees for services
- Protection against misleading and deceptive conduct
- Fair trading practices
- Unfair contract terms protection
Privacy Act 1988
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including:
- Open and transparent management of personal information
- Anonymity and pseudonymity options where practicable
- Collection of solicited personal information
- Use and disclosure of personal information
- Data quality and security
- Access and correction of personal information
Financial Services
As a platform that facilitates payments:
- We use ASIC-licensed payment service providers
- All financial transactions comply with AML/CTF requirements
- GST is properly calculated and remitted where applicable
- We maintain appropriate financial services compliance
Intellectual Property
Trademarks
"1Tapp" and related logos are trademarks of 1Tapp Pty Ltd (ABN 14 693 606 549).
Copyright
All content on the 1Tapp platform, including text, graphics, logos, images, and software, is protected by Australian and international copyright laws.
DMCA Compliance
We respond to valid copyright infringement notices. To report copyright infringement, contact us at info@1tapp.co with:
- Description of the copyrighted work claimed to be infringed
- Location of the allegedly infringing material
- Your contact information
- A statement of good faith belief that use is not authorized
- A statement that the information is accurate
- Your physical or electronic signature
Accessibility Commitment
1Tapp is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.
Our accessibility efforts include:
- Following Web Content Accessibility Guidelines (WCAG) 2.1
- Regular accessibility audits and testing
- Keyboard navigation support
- Screen reader compatibility
- Alternative text for images
- Consistent navigation and layout
Data Sovereignty
As an Australian company, we are committed to data sovereignty principles:
- Primary data storage within Australian data centres where possible
- Compliance with Australian government data handling requirements
- Transparency about overseas data processing and storage
- Protection of sensitive data in accordance with Australian standards
Platform Security
We implement comprehensive security measures to protect our platform and user data:
- End-to-end encryption for sensitive data
- Regular security audits and penetration testing
- PCI DSS compliance for payment processing
- ISO 27001 aligned security management
- 24/7 security monitoring and incident response
- Regular staff security training
Regulatory Oversight
1Tapp operates under the oversight of various Australian regulatory bodies:
ACCC
Australian Competition and Consumer Commission - Consumer protection and fair trading
OAIC
Office of the Australian Information Commissioner - Privacy and information access
ASIC
Australian Securities and Investments Commission - Financial services regulation
AUSTRAC
Australian Transaction Reports and Analysis Centre - Financial intelligence and AML/CTF
Complaints and External Dispute Resolution
If you have a complaint that cannot be resolved directly with us, you may contact:
Consumer Protection
Your state or territory Fair Trading office for consumer protection matters
Privacy Complaints
Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
Financial Disputes
Australian Financial Complaints Authority (AFCA) - www.afca.org.au
Industry-Specific
Relevant industry ombudsmen or regulatory bodies for specific service categories
Legal Document Updates
We regularly review and update our legal documents to ensure compliance with Australian law and to reflect changes in our services.
Last comprehensive review: October 2026