Privacy Policy

1Tapp Pty Ltd (ABN 14 693 606 549, ACN 693 606 549) ("we", "us", "our", or "1Tapp") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform and services.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and comply with all applicable Australian privacy laws.

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Date of birth (for age verification purposes)
• Payment information (processed securely through third-party providers)
• Business information (for service providers): ABN, business name, services offered
• Location data (with your consent, for service matching)
• Communication records and customer service interactions
• Usage data and preferences

Automatically Collected Information

• Device information and IP addresses
• Browser type and operating system
• Website usage analytics and cookies
• Booking and transaction history

We use your personal information for the following purposes:

• Providing and managing our booking platform services
• Processing bookings and payments
• Facilitating communication between customers and service providers
• Sending booking confirmations, reminders, and service-related notifications
• Customer support and dispute resolution
• Improving our services and platform functionality
• Complying with legal obligations and preventing fraud
• Marketing communications (with your consent, and you can opt-out anytime)

Our website uses an AI assistant (powered by Anthropic's Claude) to answer questions from visitors. Conversations may be stored for up to 90 days to improve our service and follow up on enquiries. We do not share conversation content with third parties other than our AI provider, and we do not use conversations for advertising or profiling. If you ask to be contacted, your email and any optional details you provide are stored in our secure database and used only to reply to your enquiry.

We may share your information in the following circumstances:

• Service Providers: With businesses you book services with (limited to information necessary for the booking)
• Third-Party Service Providers: Payment processors, SMS/email services, analytics providers (under strict confidentiality agreements)
• Legal Requirements: When required by Australian law, court orders, or regulatory authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with prior notice)
• Consent: When you have explicitly consented to the sharing

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure hosting with AWS/Firebase with Australian data residency where possible
• Regular security audits and monitoring
• Access controls and staff training
• PCI DSS compliance for payment processing

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Complaints: Lodge a complaint about our handling of your personal information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us using the details in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyse website usage and improve our services
• Provide personalised content and recommendations
• Ensure platform security and prevent fraud

You can control cookies through your browser settings, but this may affect platform functionality.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. Parents/guardians can book services on behalf of minors, and we may collect limited information about the minor for service delivery purposes only.

Overseas Disclosure

We may disclose personal information to overseas recipients in the following countries for the purposes of providing our services:

• United States (cloud hosting providers, analytics services)
• European Union (software development tools and services)

We ensure appropriate safeguards are in place and that overseas recipients comply with privacy standards equivalent to Australian privacy law.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.