Terms of Service

These Terms of Service ("Terms") govern your use of the 1Tapp platform operated by 1Tapp Pty Ltd (ABN 14 693 606 549, ACN 693 606 549) ("we", "us", "our", or "1Tapp"). These Terms apply to all users of the service, including customers and service providers.

By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the service. These Terms are governed by Australian law.

1Tapp provides an online platform that connects customers with Australian service providers across various categories including automotive, dining, beauty, fitness, pet services, professional services, sports, music, and activities.

Our platform facilitates:

• Service discovery and booking
• Payment processing
• Communication between customers and service providers
• Review and rating systems
• Business management tools for service providers

User Accounts and Registration

Account Creation

• You must be at least 18 years old to create an account
• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorised use of your account

Service Provider Requirements

• Must hold all necessary Australian licenses and certifications for your services
• Must provide a valid Australian Business Number (ABN) where required
• Must comply with Australian Consumer Law and relevant industry regulations
• Must maintain appropriate insurance coverage
• Must honour all bookings made through the platform

Prohibited Activities

You agree not to:

• Use the service for any unlawful purposes or in violation of Australian laws
• Provide false, misleading, or fraudulent information
• Circumvent or attempt to circumvent our payment systems
• Upload malicious code, viruses, or harmful content
• Harass, abuse, or harm other users
• Violate intellectual property rights
• Create multiple accounts to manipulate ratings or reviews
• Use automated systems to access or interact with the platform

Content Standards

All content you submit must:

• Be accurate and truthful
• Comply with Australian advertising and consumer protection laws
• Not contain discriminatory, offensive, or inappropriate material
• Respect the privacy and rights of others

Booking Process

• Bookings are subject to service provider availability and acceptance
• All prices are in Australian dollars and include GST where applicable
• Additional fees may apply for payment processing and platform usage
• Booking confirmations are sent via email and/or SMS

Payment Terms

• Payments are processed securely through third-party payment providers
• We act as an agent for payment collection on behalf of service providers
• Refunds are subject to the individual service provider's cancellation policy
• Disputed charges must be reported within 14 days of the transaction

Cancellation and Refunds

• Cancellation policies vary by service provider and are displayed at booking
• Customers may be entitled to refunds under Australian Consumer Law
• Service providers must honour their stated cancellation policies
• Emergency cancellations will be handled on a case-by-case basis

Service Provider Specific Terms

Subscription and Fees

• Subscription pricing is clearly disclosed during registration ($0-$129/month)
• Zero commission on bookings — you keep 100% of booking revenue
• Standard payment processing fees apply to online payments
• Fee schedules may be updated with 30 days' notice

Service Quality Standards

• Maintain professional standards and deliver services as described
• Respond to booking requests within 24 hours
• Honour all confirmed bookings or provide adequate notice of changes
• Maintain current credentials, licenses, and insurance
• Comply with workplace health and safety regulations

Our services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to:

• Services to be provided with due care and skill
• Services to be fit for purpose and as described
• Services to be delivered within a reasonable time
• Refunds or remedies for major failures in service

For major failures, you are entitled to cancel your service contract and obtain a refund, or obtain compensation for any drop in value. For minor failures, we will provide a free remedy within a reasonable time.

Liability and Disclaimers

Platform Liability

• 1Tapp acts as an intermediary platform connecting customers and service providers
• Service providers are independent contractors, not employees or agents of 1Tapp
• We are not liable for the quality, safety, or legality of services provided by third parties
• Our liability is limited to the maximum extent permitted by Australian law

Indemnification

Service providers agree to indemnify and hold harmless 1Tapp from any claims, damages, or losses arising from their provision of services, including but not limited to personal injury, property damage, or regulatory violations.

Intellectual Property

• The 1Tapp platform, including all content, features, and functionality, is owned by 1Tapp Pty Ltd (ABN 14 693 606 549)
• Users retain ownership of content they submit but grant us a license to use it for platform operations
• Users must not infringe on the intellectual property rights of others
• We respect intellectual property rights and respond to valid takedown notices

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

By using our service, you consent to the collection and use of your information as described in our Privacy Policy.

Dispute Resolution

Internal Resolution

We encourage users to first attempt to resolve disputes directly. If unsuccessful, contact our customer support team for assistance.

External Resolution

If a dispute cannot be resolved internally, it may be referred to:

• Australian Financial Complaints Authority (for payment disputes)
• Fair Trading offices (for consumer protection matters)
• Industry ombudsmen where applicable
• Mediation or arbitration services

Governing Law

These Terms are governed by the laws of Australia. Any legal proceedings must be brought in the appropriate courts of that jurisdiction.

Termination

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Fail to maintain required licenses or credentials (service providers)
• Receive consistently poor reviews or customer complaints

You may terminate your account at any time by contacting customer support. Upon termination, your access to the platform will cease, but these Terms will continue to apply to past transactions.

Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or platform notification at least 30 days in advance. Your continued use of the service after changes take effect constitutes acceptance of the new Terms.